Terms and Conditions
Welcome to the persianrose.co.uk website (the "Website") Terms and Conditions of Supply. Natural Looks Trading Ltd ("Natural Looks", "Persian Rose", "we", "us" or "our") provides the services available on the Website. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website or placing an order on the Website you agree to be bound by the Terms and Conditions.
Natural Looks Trading Ltd. is the supplier of the goods and our address is Unit 27 Mountbatten Road, Kennedy Way, Tiverton, Devon EX16 6SW, U.K.
Company registered in England and Wales No. 04063001 at the above address. VAT registration number GB 801 2637 67.
To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website under English law you must be the holder of a valid debit/credit card.
You warrant that the personal information which you are required to provide when you place an order as a customer is true, accurate and current in all respects. If your personal information changes then please notify us by contacting us on the following number (open 9.00am to 5.00pm, Monday to Thursday and 9.00am to 2.00pm Friday) +44 (0)1884 257612 or email [email protected]
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
This contract shall be concluded in English.
Placing your Order and Order Acceptance
You place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
Once you have placed your order, your web browser will be directed to an acknowledgement page providing you with a payment reference. This is not an order confirmation or order acceptance from Natural Looks Trading Ltd.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place when you receive the product as requested.
Included in your order shipment will be a VAT invoice. This invoice also acts as a VAT receipt.
If you do require any information regarding your order(s) please contact us on the following number (open 9.00am to 5.00pm, Monday to Thursday and 9.00am to 2.00pm Friday) +44 (0)1884 257612 or email [email protected]
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation and Returns procedure set out in Section 9 below.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. (See Section 2 above.)
All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk in the goods will pass to you on delivery to you.
We will deliver the goods in accordance with the delivery option selected by you during the order process.
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery.
Natural Looks Trading Ltd does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
- exercise your right of cancellation; and
- address any intended cancellation or complaints to the correct place of business.
Acceptance of Goods
Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order acknowledgment when the order was placed, please contact us on the following number (open 9.00am to 5.00pm, Monday to Thursday and 9.00am to 2.00pm Friday) +44 (0)1884 257612 or email [email protected]
Cancellations and Returns
Please note that you may cancel this contract if you give us notice in writing or by email at any time before the expiry of a period of 7 working days beginning with the day after the day of delivery of the goods.
Should you wish to cancel your order before it has been despatched, please telephone or email. If your order has already been despatched, please follow the procedure set out in Section 8 below. Your statutory rights are not affected.
We hope that you are happy with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within seven working days after the day on which you received the products that you intend to return the item.
Within the order packaging, you will find a despatch note with details of your order. If the items listed on the despatch note do not match those contained in your package, please notify us immediately by calling us on +44 (0)1803 813064, 9.00am to 5:00pm Monday to Thursday and 9.00am to 2.00pm Friday.
Step 1. Notification
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at [email protected] Alternately, you may write to us at the following address: Persian Rose, Unit 27 Mountbatten Road, Kennedy Way, Tiverton, Devon EX16 6SW, UK. Please provide full details of the customer order number and the goods which are being returned. Any notice given by you after this period shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that we reasonably believe have been used.
Step 2. Return Parcel
Once you have notified Persian Rose, please return your parcel, including your original order invoice. To help us maintain high standards of future customer service, please indicate the reason (if any) for your return.
Return the parcel to the following address:
Persian Rose, Unit 27 Mountbatten Road, Kennedy Way, Tiverton, Devon EX16 6SW, UK
Please note that all parcels must be returned within 14 working days of delivery of the goods to you.
Natural Looks Trading Ltd accepts no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the original invoice note.
Step 3. Refund Calculation
After the returned items have arrived at our address, they will be examined and the appropriate refund will be calculated.
You are entitled to reject the goods owing to defects in the goods or owing to incomplete or incorrect delivery and we will refund you:
- the price you paid for the goods which you have returned to us (inclusive of the initial delivery charge); and
- the return delivery costs for the return carriage of the goods from the original delivery point to Persian Rose.
If you return goods for reasons other than defects in the goods or incomplete or incorrect delivery, then we will refund you the price you paid for the goods which you have returned to us, but we will not refund the return initial delivery costs or those for the return carriage of the goods from the original delivery point to Persian Rose.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, no refund will be available. You will be responsible for arranging for such goods to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such goods.
We will refund the price paid by you for goods (inclusive of the initial delivery charge) when we have received the returned goods in their original condition at our address or when required by the Consumer Protection (Distance Selling) Regulations 2000, whichever is sooner.
We will refund such sums by crediting your credit/debit card (as applicable).
If you cancel your order but do not return such goods to us within 14 working days we shall be entitled to recover such goods from you and to charge you for the direct costs of recovering such goods. You should note that these charges (which may be deducted from any refund) could be greater than the cost of you returning the goods to us and may exceed the price you have paid for the goods. Until such goods are restored to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Step 4. Refund Notification
We will process the applicable refund and notify you by email or post when your refund has been processed.
Your statutory rights remain unaffected.
If you wish to complain about any matter in respect of the goods please contact us on the following number (open 9.00am to 5.00pm, Monday to Thursday and 9.00am to 2.00pm Friday) +44 (0)1884 257612 or email [email protected]
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples thereof, you receive from us.
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Natural Looks Trading Ltd, and is protected by UK and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Natural Looks Trading Ltd, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited license in Section 14 below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. Please note that you may not frame or utilise framing techniques to enclose the Website or any portion thereof without our prior written consent.
The limited license set forth in this Section 13 does not include the right to:
- modify or download the Website or its contents (except caching or as necessary to view content);
- make any use of the Website or its Content other than personal use;
- create any derivative work based upon either the Website or its Content;
- collect account information for the benefit of another party;
- use any meta tags or any other “hidden text” utilising our name or the Trade Marks without our express written consent; or
- use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:
- link to, but not replicate, our Content;
- not imply that we are endorsing such website or its services or products;
- not misrepresent its relationship with us;
- not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
- not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
- not use any trade mark without express written permission; and
- not link to any page of the Website other than the home page.
We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorised use by you of the Website terminates the limited license set forth in this Section 14 without prejudice to any other remedy provided by applicable law.
Limitation of Liability
The Website is presented “as is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any
- interruption of business;
- access delays or access interruptions to the Website;
- data non-delivery, misdelivery, corruption, destruction or other modification;
- loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website;
- computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
- any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
- events beyond our reasonable control.
Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred pounds (£100.00). Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law.
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any goods from Natural Looks Trading Ltd. shall be submitted to confidential arbitration in London, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London, and all applicable provisions of this Section 14 shall apply.
You acknowledge and agree that these Terms and Conditions, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from Natural Looks Trading Ltd, and supersede and govern all prior proposals, agreements, or other communications.
If any provision of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by Natural Looks Trading Ltd. shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.
No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.
We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms and Conditions, please contact us by email at [email protected]
Your use of this Website and any purchase by you of any goods from Natural Looks Trading Ltd. shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Competitions and Offers
For any sort of competition, event or offer, please take note that prizes can only be sent to an address in the United Kingdom and free postage & packing only applies to the UK.
By entering you give Natural Looks Trading Ltd. permission to use any quotes or images supplied for the competition, online or in any form of advertising or social media.
The judge’s decision is final in all competitions requiring choice of the winner.