CUSTOMER SERVICE

We will aim to dispatch all orders within 1 working day and send by Royal Mail 1st class (UK) or Royal Mail Airmail (outside UK). Delivery time within the UK is 1-2 working days, and for overseas orders the delivery time is approximately 5 working days.

We welcome all orders from any country and are happy to ship anywhere in the world. The delivery charges for overseas orders are calculated during the checkout process. Any taxes or customs duties that are payable upon entry into any non EU country are the responsibility of the buyer.

International orders

We welcome all orders from any country and are happy to ship anywhere in the world. The delivery charges for overseas orders are calculated during the checkout process. Any taxes or customs duties that are payable upon entry into any non EU country are the responsibility of the buyer.

Returns Policy

We are confident that you will be satisfied with your Persian Rose purchases, but if for any reason you are not completely satisfied you may return the items to us within 7 working days for a full refund.

Credit Card Security

All credit card information as well as other personal information is sent to us via an encrypted SSL server that is dedicated to Persian Rose. This makes it impossible for any third party to intercept and obtain your information.

Do you ship overseas, and how long does it take?

We deliver to anywhere in the world, by Royal airmail (7 days) or DHL Express (3 days).

How is rosewater made?

Rosewater is made by heating a mixture of freshly picked rose petals and pure mountain spring water in a copper still. The resulting steam condenses down a pipe into another container where it is collected as pure rosewater.

Where do the Persian Rose ingredients come from?

We source the finest ingredients from all corners of the globe: organic rosewater from Persia, lavender oil from France, geranium from Réunion, and shea butter from Ghana to mention just a few.

I have oily/dry/combination skin – what would you recommend?

The Rose & Aloe Vera Gel is an excellent light moisturiser for oily skin, whereas the Rose Day Cream has a deep moisturising and nourishing effect for dry skin. Both products could be used simultaneously for combination skin.

My Hydrating Face Mask has dried out a little on top – can I still use it?

It is perfectly normal for the mask to become drier on top after a few months. Give it a quick stir with a spatula or spoon prior to use. It can be used up to 12 months after first opening.

This Privacy Policy governs the manner in which Persian Rose collects, uses, maintains and discloses information collected from users (each, a "User") of the http://persianrose.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Persian Rose.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Persian Rose collects and uses Users personal information for the following purposes:

- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Persian Rose has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Persian Rose
Unit 27 Mountbatten Road
Kennedy Way
Tiverton EX16 6SW
United Kingdom

t   +44 1884 257612
w   www.persianrose.co.uk
e   mail@persianrose.co.uk

This document was last updated on November 10, 2016